Last Updated: January 2026
At Doggy Day Tours, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
We collect information that you provide to us directly, including:
- Your name, address, and contact details (phone number and email address)
- Information about your pets (name, breed, age, medical conditions, dietary requirements)
- Emergency contact information
- Veterinary information
- Payment and billing information
- Access details for your home (if applicable for house sitting services)
2. How We Use Your Information
We use the information we collect to:
- Provide dog walking, pet sitting, and related services
- Communicate with you about appointments and services
- Process payments and maintain billing records
- Contact you in case of emergencies involving your pet
- Send you important updates about our services
- Improve our services and customer experience
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Veterinary Services: With your veterinarian in case of emergency
- Emergency Contacts: With your designated emergency contacts if necessary
- Legal Requirements: When required by law or to protect our legal rights
- Service Providers: With trusted third parties who assist in our business operations (e.g., payment processors), under strict confidentiality agreements
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Secure storage of physical and electronic records
- Limited access to personal information on a need-to-know basis
- Regular security assessments and updates
- Secure payment processing systems
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you cease to be a client, we will securely delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it by law.
6. Your Rights
Under the UK General Data Protection Regulation (GDPR), you have the following rights:
- Right to Access: You can request a copy of the personal information we hold about you
- Right to Rectification: You can request that we correct any inaccurate information
- Right to Erasure: You can request that we delete your personal information
- Right to Restrict Processing: You can request that we limit how we use your information
- Right to Data Portability: You can request a copy of your information in a portable format
- Right to Object: You can object to certain types of processing
7. Cookies and Website Usage
Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.
8. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Phone: 07725 105837
Email: walkies@doggydaytours.co.uk
Address: 3, Cecil Lodge, Cecil Cl, Chessington KT9 1PD
11. Complaints
If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk